Customer Testimonials in Salida CO
It took me 4 days to get someone on the phone in service, it cost $229.99 of labor to install a new sun visor that is heals in place with 2 screws (the visor was another $358.99) and as I was leaving I was told to not worry about any vibration it was just mud on the inside of the wheels - we could NOT drive the speed limit all the way home to Gunnison.
Great scheduling and service. They always come through in getting me in to get it done.
Service was preformed and they got my truck back quickly. I highly recommend the service department.
Ripped off charged for something I had nothing to do with full coverage brand new truck did not cover it
The Service Department team is friendly and knowledgeable. Anthony is a rock star! The team of mechanics take excellent care of my car.
Denise in service was very helpful, knowledgeable and efficient in managing my Jeep Gladiator’s service needs. She even popped the hood and showed me exactly what the technicians did to correct my issues.
A very pleasant experience of buying a new car with a professional salesman with no pressure.
Great service and friendly staff. Completed a recall and multipoint vehicle inspection. I was given a printout with 4 items that needed attention. The printout explained what items needed to be repaired plus the costs associated with each item. I was very appreciative of that!
K.C. was great! We have purchased vehicles with him before, and we appreciate his knowledge and professionalism. Everyone at the dealership was courteous and nice to us. We appreciated all of you!
Faricy, sales consultant Gabe, and finance consultant Jem did a great job helping me with my recent used car purchase. Gabe didn’t try to sell me something I didn’t want- he was focused on my needs. Jem was straight forward and very knowledgeable about all the financial issues. They both were courteous and professional. We’ve always worked with Faricy for our Jeeps and have not been disappointed. Thank you for great service and answering all the questions!
They do a wonderful job of keeping me updated with progress along the way; always a good experience!
Professional, courteous, friendly, I always appreciate the staff. They go the extra mile to insure the work is complete.
Service department needs to sync up their front counter personnel with their online scheduling appointments. I stopped by the service department on Thursday the 17th to schedule an oil change, tire rotation, and recall notice for a software update (15 minute process) and told the first opening they had was Monday the 21st which wouldn't work for me. No other dates were available (unless I wanted to drop it off Friday 18t and they would try to work it in during the dayl) until the week of the Sept 26th when I would be out of town. I left believeling ... Read More DealerRater - Sep 28, 2026
Everything went as planned. Schedule time to pickup. Friendly and helpful..Enjoyed scheduling with Katelyn and Ashley our advisor.
Very caring of your needs on your vehicle. Eric is the Best. Always stays in contact with you how repairs are going.
Great service and friendly staff got our vehicle in asap and finished promptly good service and new tires.
Faricy Boys Jeep have always been courteous and straight forward on what my vehicles require.
We’ve always bought our vehicles from Faricy Ford and always had them serviced there. John and Hanna have always got me in on a reasonable time and the service is wonderful. Love all the staff there.
John, was very professional and took the time to explain issues found. Would highly recommend Faircy Ford .
I was impressed by the professionalism of our salesman, Brandon, and the financial manager, Gem. I especially liked the negotiation process as there was no pressure.
Outstanding service department. I bought a used f-150 from out of state and there were several recalls that needed serviced. I made an appointment and they honored the recalls and had them fixed in short order. I also had them fix another issue, again they were quick and professional and the mechanic sent me a video of my vehicle as he was inspecting and going over the entire truck.
Everyone we've worked has been helpful, friendly, and professional from both sales & service of our 2019 F450 4x4 dually. When we were last in for a rebalaced of the front tires, they didn't have the correct hub size to do the balacing on-site so they had the local tire supplier they got tires from balance them while we took in a bike ride along the river trail. Now we're cruising down the highway again nice and smooth. Thanks everone!
Service performed has been great. They also snuck me in an an emergency for a tire issue. Very friendly. 5 stars would be if the prices came down a bit, but I get it.
Service was completed ahead of schedule and got me back on the road. All serviced issues are performing good.
The staff at the dealership made everything easy. After explaining to the sales person what I was looking for they brought me to the correct car and I am so happy and pleased with what I have. The financial agent was wonderful to work with and set up everything for me, including and suggesting great suggestions that unable to me to get a good package total deal I am so very happy with my car. Thank you again. Love you guys.
I just want to say that I was treated with dignity and respect. Very professional service for my Jeep commander\n The outcome was fair and reasonable about $1600 for a lot of work. Thank you Shawn B.
Gabe was awesome to work with!! He knew the info we needed and helped us make our decision to buy easy!! Thxs
Great place to buy from, Tony is awesome, helped as much as he could with the deal and purchase of my truck.
This was a fantastic place to purchase my Jeep, but the experience with the service department was pretty bad. It took 25 minutes to schedule my service due to the text only policy, it should have only taken 5 minutes maximum. The communication while my vehicle was in the shop was poor at best. This text only policy may be a benefit to the dealer but does not respect the customer’s time and for that matter the customer in general. Not happy.
Berry good appointment berry quit and nice people will go back for more service I give them A.p
Very friendly service staff. Sales does not pressure. We have purchased three vehicles from the Faricy family dealerships.
Had a good salesman that could work with him.great team to work with Thanks
My service advisor Hanna was great to work with. She got my truck in and out when promised. I highly recommend Faricy Ford.
Very helpful with all questions and questions and good everyone real nice and good again
At my last service U did not top off my coolant reservoir nor advise me about the tread wear of my tires.
Great service, I was able to get an as appointment convenient to my schedule. My Gladiator was ready sooner than expected. Service price was reasonable. Shuttle was quick and responsive.
The service i received was friendly and competent. I wish I had more negotiating power, but over all it was a fair and reasonable deal.
Took my Gladiator in for an oil change and a tire rotation. I did not need an appointment and I waited a little less than an hour. The service representatives were very courteous. They have a nice waiting area complete with coffee, water, and some snacks. I've taken both my Wrangler and my Gladiator here for about nine years.
I'm wondering if I still on warranty with my fuel pump if I can have them look at it again on Monday.
I'm wondering if I still on warranty with my fuel pump if I can have them look at it again on Monday.
I had fix fuel pump I wonder if I'm still on warranty, I may need to have them look at It again.
Anthony was very helpful, and went out of his way to make a difficult repair happen under warranty. Everyone was pleasant, reassuring, & seemed to care about our dilemma.
Outstanding service. My Service Advisor was very friendly, professional, and thorough. The service was completed quicker than I expected. I was fortunate to be introduced to the Service Manager and had a nice conversation with him. All-in-all, a great experience. Thank you Faricy Bros Ford
Thank you to Anthony and technician that serviced our truck.and took care of issue
They tried to take advantage of me on warranty issue.ford should be able to make spark plugs and wires that last more than 17k miles. They wanted 1300. 00 dollars for 8 plugs and wires. That's a lot to me. I know this f250 is 4 years old. But plugs and wires should last more than 17k miles.with help from Ford I had to pay 500. 00. That's still a lot. Ford motor company knows they have problems with the 7.3 godzllia it all over the internet. This left me a lifetime Ford guy with a very sour taste . Not sure about your ... Read More DealerRater - Sep 24, 2026
Great service and friendly, professional staff. Easy to make an appointment and kept informed on vehicle status.
Quick purchase for a 2026 Jeep Gladiator Mojave X! Thank you, Cohen, from Faricy Jeep.
The dealership won't give a thorough report regarding issues with the vehicle. They do not communicate proactively. They do not work with any sense of urgency. They have no viable solutions for long-lead work. They are careless and incomplete with their problem resolution. I only go here because Jeep masks their error codes and only a dealer can read them. Once my Jeep is fixed to the point I can sell it, I am selling it and never going back to Jeep, or Faricy, ever again.
The place was clean, the workers seemed efficient, I didn't wait too long, and my car was not dirty when I got back inside like has happened at some other places
Great communication, appointment time set, and service time was as promised. Video inspection was a nice surprise.
Everybody at the dealership was incredibly helpful. They got me right and explained everything that was gonna happen and did the work extremely fast. Kept in touching me through text message, which was amazing. It was a flawless experience.
Patty always takes good care of me and my vehicle. I have had my maintenance done at Faricy since I bought my truck from them in 2022.
Chris made our experience seamless and stress free. I would recommend him to anyone looking for a straight shooter.
Service for oil change and tire rotation. In and out! Great employees and excellent service.
The Staff is exceptional, & personable, The quality of work and efficiency, is great. Well informed on vehicle maintenance that was done. Always satisfied with my experience Thank-you so much
A wonderful team to work with! They made the process stress free. Brandon and Jem were both super helpful!
Katie and her team were simply amazing. They knew exactly what I wanted and what I could afford and they worked with me. Much appreciated and eould recommend to anyone
Cohen was great to work with, answered all of our questions, and helped get us into the vehicle we came to purchase.
Outstanding customer service, went above and beyond to listen to what I wanted and meet my needs and concerns. Clean efficient, no nonsense. I would definitely do business with them again.
Great service, and the communication was excellent and easy! Definitely will be back. Thank you
This dealership was great! From the sales man to the finance guy. I really was dreading going through this process because of experiences at other dealerships.
I was immediately greeted by a friendly person when I pulled in. The drop-off process was very efficient. I actually got my Jeep back sooner than was originally promised!
Everyone from sales to finance was amazing. Friendly and knowledgeable. Good price for trade in values
Faricy is always quick and professional . They explain exactly what's going on and keep you updated on progress.
Good dealership took care of my needs and very attentive. Thank you so much and keep up the good work!
Very helpful and accommodating service adviser-Shawn. Thank you for making sure my Jeep was fixed and ready to roll!
We visit from Albuquerque often. The service department is always accommodating! No matter how busy they manage to get us in for an oil change. The people there are very friendly!
I cannot brag enough about the service we received at your service department. To begin, Rachael was our service advisor and she treated us with the utmost respect, generosity, and a heartfelt desire to assist us in a time of need and despair. We are from Oklahoma and had pulled our 43’ fifth wheel to Salida RV resort and was staying there for a few days. While driving in town one day, we experienced a serious issue with our diesel exhaust system and our truck was put into limp mode. Initially, Rachael said it would be a week or so before ... Read More DealerRater - Sep 20, 2026
Attentive and professional customer service. Shuttle service offered was appreciated for the length of airbag recall service required for Chrysler 300..
I scheduled an appointment on line for recall on battery (received an e-mail from them that I had an urgent recall) and an oil change. I never received a confirmation. I called the day before and the receptionist could not find the appointment or find me in their system, I bought my Jeep from them, I get e-mails from them. I sent an e-mail and they responded that I had an appointment. I asked about a ride and they responded that a shuttle is available in the Colorado Springs area, I asked if it is available for Falcon and they ... Read More DealerRater - Sep 20, 2026
Great service, Gabe and Jem really did help us get a car and quick process. Forever a jeep member.
I am always pleased with the service Sean provides me. He keeps me informed and always delivers on time. I am not so pleased with a specific repair that has recurred 4 times.
Great service. Great people. Always satisfied with the way they care for me and my car.
I appreciate that they were able to complete the service within the time frame. Offered service suggestions for the next servic.
Both of the employees which I dealt with during my visit at FARICY DEALERSHIP were IVAN MIRANDA , the Sales Consultant , and TINY GOMEZ , the F & I Manager, were very kind , helpful , patient , informative, accommodating , knowledgeable ,, professional , and well trained !!!
They were great! Very accommodating and my service time was quick and the service done was great!
Courteous, professional, efficient. Faricy always takes good care of my car and honors my choices and decisions. I never feel pressured into unnecessary work, and I also trust them to suggest work that will keep me safe when I drive.
Always great customer service and the service department always take care of all our vehicles.
Very friendly and professional. Problem took longer to fix than expected but I'm the end worked out fine.
The service writer was excellent, kind and professional. Communication was amazing. The work was done quickly with no unexpected surprises. Well done Fairacy!
Five stars for Christina ! From the moment I walked in, she took the time to understand exactly what I was looking for in a Jeep without any high-pressure sales tactics. Honest, professional, and super helpful every step of the way. I couldn't be happier with my new Jeep!
Easy to schedule my service and appointment availability was quick. Waiting area was clean and pleasant.
Had a great experience at Faricy Ford in Salina! KC in Sales, and Tony in finance made the car buying experience easy and enjoyable. Great knowledge, professional service, and they took great care of me. I highly recommend.
Brandon was wonderful to work with! He was friendly, knowledgeable, responsive, and always available to answer our questions. He made the entire process of buying my Jeep feel easy and comfortable, without ever making us feel pressured. I especially appreciated that he continued to check in after the purchase and offered to give me a tour of all the Jeep’s features. It’s clear that Brandon genuinely cares about his customers and wants them to feel confident and excited about their purchase. I absolutely love my Jeep and would highly recommend Brandon to anyone looking for a knowledgeable, trustworthy, ... Read More DealerRater - Sep 17, 2026
Excellent dealership with outstanding customer service from sales, parts, and the service department. Shout out to Adam, Patrick, Gavin and Ashley who have helped us in every way in buying, financing and servicing cars we have purchased there over the years. They have made us feel like part of the Faricy Brothers family.
Great place to take your vehicle. Anthony always takes good care of me in getting my vehicle serviced as quickly as possible.
I always get great customer service and support. I have faith and confidence that I will receive the best service wither car shopping or car maintenance. I will always do business here.
Nice comfortable waiting area. No loud TV blasting. Courteous people and work completed properly and promptly.
A+ service during my most recent trip. Quick, efficient and no surprises. Thank you very much
Service department is a fiasco. I have to drive 2 hours round trip, two trips, issue still not fixed. Spent 6 hours there for them to tell me they didn't have the correct fix. I think every customer shows up at 9 for their appointment and they get to your vehicle when they can, as opposed to showing up at nine and having your vehicle worked on at 9. I was outside at 11 when my truck drove by. Absolute madness. Why wasn't my appointment at 11? Patty at the counter was great though.
The service department has always treated me well. I'm greeted by name and with a smile. John or Hannah will always answer any questions I may have and explain any concerns that may have been found. I trust them to take care of my vehicle.
Went in for a quick oil change and tire rotation. Service was great!! Although it did take 90 minutes
40 years of buying and having cars serviced by the boys…and it has always been A+
This group did a great job the other day. I got there early and snagged one of the earliest appointments. They cleared up my pending, recall on my jeep and took care of me pretty quick. They had coffee waiting for me and it was 7 AM.
Everything went as planned and the service was completed in the time stated. Staff was very friendly.
Quick service car washed clerk got me in quickly. It was supposed to be 5 stars i have big fingers and hit 4 accidently
replaced 2 headlights within 2 hours after problem detected. Without scheduled appointment. Great work by desk and tech.
All the associates we interacted with were friendly and professional. We were in for an oil change and the truck is great! The only glitch is we were not emailed a receipt as promised. I also prefer when we check out that the associate detail what service/ inspection exactly were performed on the be
Brandon was great with helping me get a new jeep. No high pressure sales really laid back and had a great experience. Even signed the paperwork at the house and brought my new jeep to me. Will be purchasing again soon!!
2 weeks to diagnose then 1 week for parts and no loaner car. Couldn't drive because of check engine light. Had to rent a car and no help from dealer to submit invoice as part of warranty.